Privacy & Cookie Policy

The Basement Snug

A quick introduction

We care about your privacy and want to be transparent about how we collect, use, and look after your information.When you visit our website, some information is collected to help us improve your experience, understand how people use our site, and keep things running smoothly. This policy explains what information we collect, why we collect it, and how we use it.If you have any questions, please get in touch. We're always happy to help.

Cookies

Like most websites, we use cookies.Cookies are small text files stored on your computer, phone, or tablet. They help us remember your preferences, understand how our website is being used, and improve your experience when you visit.Cookies do not contain viruses or harmful code.You can choose to delete or block cookies at any time. Guidance on how to do this can be found here:https://www.aboutcookies.org/how-to-manage-and-delete-cookies  Please note that disabling cookies may affect how our website functions and could mean some content or features don't work as intended.

Personal Information

What information do we collect?

Personal information is any information that can be used to identify you.When you use our website, we may collect information such as:Your IP addressYour device type and browser informationYour geographical locationThe pages you visit on our websiteIf you choose to provide it, we may also collect:Your nameEmail addressTelephone numberPostal addressPayment informationThis information is usually collected when you complete a contact form, sign up to our newsletter, book a class, purchase a service, or otherwise interact with us through the website.

How we use your information

We only use your information where necessary and for legitimate purposes, including:Responding to enquiriesManaging bookings, purchases, and paymentsSending newsletters or updates you've requestedImproving our website and servicesUnderstanding how visitors use our websiteEnsuring our website functions properlyWe will never sell your personal information.

Keeping your information safe

We take the security of your information seriously.Your personal data is processed securely and confidentially in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act.We have appropriate technical and organisational measures in place to protect your information against unauthorised access, loss, misuse, alteration, or disclosure.

How long do we keep your information?

We only keep personal information for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by law.Once information is no longer needed, it’s securely deleted.

Sharing information with third parties

Some information may be shared with trusted third-party providers who help us operate our website, process payments, send emails, or analyse website performance.These providers only process information on our behalf and are not permitted to use it for their own purposes.Where personal information is shared, we take reasonable steps to ensure it remains protected and handled in accordance with data protection laws.We’ll only share personal information such as your name or email address with your consent, or where required to provide a service you have requested.

Your rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Restrict or object to how your information is processed

• Withdraw consent where consent has been given

• Request a copy of your personal data in a portable format

To exercise any of these rights, please contact us using the details below.If you are unhappy with how your information has been handled, you also have the right to make a complaint to the relevant data protection authority.

Contact us

If you have any questions about this policy or how your information is used, please get in touch.

Email: info@thebasementsnug.co.uk

We believe in being as open and transparent as possible, so if there's anything you're unsure about, please don't hesitate to ask.